SMS Terms
The short version
- You get these texts only because you asked a contractor for a quote, hired one, or called one.
- Each text names the contractor it is sent for.
- Message and data rates may apply.
- Reply STOP to stop. Reply HELP for help.
1. Program name
Ground Crew customer follow-up messages, sent on behalf of the contractor named in each message.
2. Who sends the texts
Ground Crew Inc. (“Ground Crew”) runs quote follow-up, review requests and missed-call text-back for small roofing and tree-service companies in the Salem, Ohio area. Each text is sent in the contractor’s name, from a business line assigned to that contractor, and says which contractor it is for.
3. What texts you may get
- Follow-ups on a quote you asked for. Usually a text the day after the quote, a text after a call on day 3 if the contractor could not reach you, and a last note about a week after the quote.
- A review request after a finished job. One text asking you to leave a Google review.
- A text-back after you called. If you called a contractor and he could not pick up, a text asking what you need, and answers to what you send back.
We do not send ads, promotions or offers under this program.
4. How often
Message frequency varies. It is typically no more than a few messages per quote or job.
5. Cost
Message and data rates may apply. Check your mobile plan. Ground Crew does not charge you to get these texts.
6. How you agree to get these texts
You agree when you ask a contractor who uses Ground Crew for a quote, or hire him, and you give him your mobile number for that purpose. The contractor asks for your OK in writing, on his estimate or work order, before he gives us your number. It is a separate box that is not checked ahead of time. Here is the notice:
Text messages (optional)
☐ Yes, [Contractor Business Name] and Ground Crew may text me at the mobile number below about my quote or job: follow-ups on my quote, a request for a Google review after the job, and a text-back if I call. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. I do not have to agree to get a quote or hire [Contractor Business Name].
Terms: groundcrewoffice.com/sms-terms
Privacy: groundcrewoffice.com/privacy
Mobile number: ___________
Signature: ______________
Date: ______________
If you call a contractor’s business line and he cannot answer, you get one text-back in reply to your own call. If you answer that text, the conversation goes from there.
Agreeing to get texts is not a condition of getting a quote, buying anything or hiring anyone. You can change your mind at any time by replying STOP.
7. Opt out
Reply STOP to any text to stop getting texts. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work. You will get one text confirming that you are unsubscribed, and then no more. To turn texts back on, reply START.
8. Help
Reply HELP to any text, or call (330) 249-1737, or email joe@groundcrewoffice.com.
9. Carriers
Carriers are not liable for any delayed or undelivered messages.
10. Your information
Our Privacy Policy explains what we collect and how we use it. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
11. Not for emergencies
Ground Crew is not an answering service or an emergency service. If you have an emergency, call 911.
12. U.S. numbers only
This program is for mobile phone numbers in the United States.
13. Changes
If we change these terms we will post the new version here and change the effective date.
14. Contact us
Ground Crew Inc.
Attn: Joseph Shury, President
Salem, Ohio 44460
Email: joe@groundcrewoffice.com
Phone: (330) 249-1737